Shipping Policy

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will begin processing the next business day.

  • You will receive a confirmation email once your order has shipped, including a tracking number.

2. Shipping Times & Carriers

We offer standard shipping to most locations within the U.S.

  • Standard Shipping: 5–8 business days

  • Expedited Shipping: 2–4 business days (when available)

Note: Shipping times may vary due to carrier delays, weather, or high-volume periods.

3. Shipping Rates

Shipping fees are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer free shipping promotions—please check the site for current offers.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking to update.

5. Shipping Restrictions

  • We currently ship only to addresses within the United States.

  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

  • For security reasons, we may require signature confirmation for high-value orders.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at support@serenityloungerstore.com. We’ll assist in filing a claim or issuing a replacement if eligible.

7. Incorrect Address

Please double-check your shipping details before confirming your order. Serenity Lounger is not responsible for orders shipped to incorrectly provided addresses.